If you are a regular computer user, irrespective of whether you are a work from home mom or you run a small business venture, you are bound to come across tech issues – many of which may force you to look for professional help to get fixed. This is if you have sound technical knowledge or have people to help you with tech service queries. However, if you have none, you may need to rely on third-party vendors that offer onsite and remote tech support services.
While the security hazards that accompany the onsite as well as remote tech support services are pretty much the same, with remote services, the risks are even higher. And this is purely because once a remote connection is established with a technician, the data and the safety of your device is entirely on the hands of the technician. So, if you regularly look for tech support services online, it is all the more important for you to be aware of the remote tech safety gaps that could be there and the challenges that you may face while ensuring 100% safety.
The first and the foremost security challenge that you may face in this is the risk of data loss and data manipulation. The second potential risk is that the technician could embed a malicious code on your PC to track your sensitive information and thereby cause you harm. Also, there is always the threat of identity loss issues cropping up here.
Thirdly, the technician could install unnecessary apps and programs that, though safe, they can be heavy on system resources. So, it would again be a tussle for you to identify those programs and remove them from your device.
And lastly, the danger of scaring you and luring you into purchasing products and/ or services from the company is also present.
If you closely read in between the lines, you will understand from the above that a lot depends on the trust factor you have with the remote tech support provider. Authenticity of the provider and the technical knowhow of the technician are also of significance here. Since there isn’t much you can do about these, here’re a few points that you can consider to make sure you don’t have to bear the brunt of trusting unworthy vendors.
• Do not trust any random vendor who may call/ send you mail and offer services
• Check the credibility of the vendor you are availing of the remote assistance and services
• Be aware of the procedure he/ she is implementing on your PC
• Remain alert while the remote connection is on
• At any point, if you sense something fishy, instantly disconnect the connection
• Do not give your go ahead to installation and subscriptions you aren’t sure of
If you keep the above in mind, you should be in safe hands and come across as a smart consumer opting for remote PC services. iYogi is a reputed brand that offers 24×7 remote tech assistance to its customers across the globe. Should you need help now, you could call on their toll free number and connect to a technician easily. And, if the issue can be solved via a remote connection, the proficient iYogi tech experts can do it for you in no time.